Question 1

Is there a fee to use a mortgage broker?

Accepted Answer

In many cases, you won’t pay us a fee for our service. Mortgage brokers are generally paid a commission by the lender when a loan settles.There can be circumstances where a broker fee may apply, depending on the type of loan or service required. If a fee applies to your situation, we’ll always explain it upfront, no surprises.The important bit? You’ll know how we’re paid before you make any decisions.

Question 2

Will speaking to a mortgage broker affect my credit score?

Accepted Answer

Simply having a conversation with us or asking us to assess your borrowing position does not generally affect your credit score.A credit enquiry is usually recorded when you formally apply for a home loan, so we’ll talk you through the process before any applications are submitted.We’ll never run off and submit applications without you knowing what’s happening and why.

Question 3

How many lenders do you compare?

Accepted Answer

We work with a panel of over 30 bank and non-bank lenders, giving us access to a range of loan products and lending policies.But comparing mortgages isn't simply about finding the lowest interest rate.We look at the bigger picture, including loan features, fees, flexibility, lending criteria and how the loan fits your circumstances and goals.It’s about finding a suitable fit, not just chasing the cheapest rate

Question 4

What documents will I need?

Accepted Answer

It depends on your circumstances and the type of application, but you may need things like:IdentificationRecent payslips or evidence of incomeBank statementsDetails of existing debts and liabilitiesInformation about your assets and savingsTax returns and financial statements if you're self-employedDetails of the property you're purchasing, if applicable
Don't worry if you're not sure what you need.We'll give you a clear checklist and guide you through it.

Question 5

How long does the home loan process take?

Accepted Answer

There isn't a single timeline, it can vary depending on your circumstances, the lender, the type of loan and whether you're purchasing a property or refinancing.We'll help you understand what needs to happen at each stage and keep you updated along the way.Our job is to keep things moving, while making sure you understand what's happening.

Question 6

Can I speak to you even if I'm just exploring my options?

Accepted Answer

Absolutely. In fact, we think it's a great place to start.You don't need to be ready to buy, have a deposit saved or know exactly what you want to do before we talk.Sometimes the most valuable first step is simply understanding your position, what you may be able to borrow, what you might need to save, and what your options could look like.Whether you're thinking about buying your first home, upgrading, refinancing or investing down the track, we're happy to have a conversation and help you understand what your next move could look like.No pressure. No obligation. Just a conversation to help you get clear on your options.

Questions you're probably wondering